Cannova FAQ – Automotive Interior Accessories
Q1: What products does Cannova sell?
Cannova specializes in automotive interior accessories such as seat covers, floor mats, steering wheel covers, console organizers, and other custom interior design products
Q2: What services do you offer?
We provide installation, customization, and consultation services for automotive interior accessories. These services are available only in Toronto and the Greater Toronto Area (GTA).
Q3: How do I place an order?
You can place an order directly on our website. Add items to your cart, enter your shipping and billing information, and complete the secure online payment.
Q4: Which areas do you ship to?
We ship physical products to addresses across Canada.
Services are only available in Toronto and the GTA.
Q5: Do you offer free shipping?
We offer free shipping on orders of $480 CAD or more to eligible locations within Canada.
Free shipping may also apply when you book eligible installation or service packages. Shipping costs for other orders are calculated at checkout.
Q6: How do I know if a product will fit my vehicle?
Many of our products are designed for specific vehicle models or interior configurations. Please review the product description carefully or contact us before ordering if you are unsure about compatibility or fitment.
Q7: Can I install the products myself?
Some products can be self-installed, while others may require professional installation for the best fit and appearance. Cannova also offers installation services within Toronto and the GTA.
Q8: What is your return window?
You may return unused and uninstalled products within 14 days of delivery, provided they are in original packaging and resalable condition.
Installed or modified products are generally not eligible for returns.
Q9: What is your installation warranty?
We provide a 7-day workmanship guarantee on eligible installations. If you experience issues with the installation or workmanship within 7 days, please contact us and we will repair, adjust, or re-complete the work at our discretion.
Q10: What about custom orders?
Custom orders are non-refundable once production has started.
If you wish to cancel a custom order, you must contact us before production begins.
Q11: How do I cancel or reschedule an appointment?
If you need to cancel or reschedule an in-person service appointment, please give us at least 24 hours’ notice. Late cancellations or no-show appointments may be charged a fee.
Q12: How do I contact customer service?
You can contact us by email at info@cannovaauto.com or by phone at +1 (437) 445-8784. We aim to respond to all inquiries within 1–2 business days.
Q13: How do I know my personal information is safe?
We protect your personal information with technical, physical, and administrative safeguards. We only collect information necessary for order processing, customer service, and communication, in accordance with Canadian privacy laws.