Cannova Refund & Return Policy

1. General Rule

Under Ontario consumer law, there is no general legal right to return non-defective goods purchased online unless the seller offers a return policy. Cannova provides a return policy on the following conditions.

2. Return Window

You may return unused and uninstalled products within 14 days of delivery, provided:

The product is in original packaging and in new, resalable condition.
The product has not been installed or modified.
All original parts, tags, and packaging are included.

Returns requested after 14 days or for installed/unusable items may not be accepted.

3. Defective or Incorrect Items

If you receive:

A defective product, or
The wrong item,

Please contact us within 7 days of delivery. We may request photos or other documentation. We will, at our discretion, offer:

A replacement product.
A full refund of the product price.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

4. Installation and Workmanship Warranty

For products that include installation or professional workmanship, we provide a 7-day workmanship guarantee.

If you experience issues with the installation or workmanship within 7 days of service, please contact us and we will, at our discretion, repair, adjust, or re-complete the work.

This warranty does not cover damage caused by misuse, accidents, improper care, or modifications made after service.

5. Non-Defective Returns (Change of Mind)

We may accept returns of non-defective, unused, and uninstalled products within 14 days, subject to:

Returned items being in original packaging and resalable condition.
The customer being responsible for return shipping costs.
A restocking fee may apply at our discretion.

Products showing signs of use, wear, odors, stains, pet hair, or installation may not qualify for return.

Certain products may be excluded from returns (e.g., sale items, final-sale products). These exclusions will be clearly stated on the product page.

6. Custom Orders

Custom orders are non-refundable once production has started.

By placing a custom order, you acknowledge that the product is made to your specifications and cannot be resold.

If you wish to cancel a custom order, you must contact us before production begins; otherwise, the order is final and non-refundable.

7. Refund Methods

Refunds are typically processed to the original payment method. Processing times may vary depending on your bank or payment provider.

8. Exchanges

We may offer exchanges for defective or incorrect items, subject to availability.

Please contact us at info@cannovaauto.com for any refund or return request.