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Cannova Privacy Policy

1. Introduction

Cannova (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

2. Information We Collect

When you use our Site, place an order, or book a service, we may collect:

 

  • Your name.

  • Phone number.

  • Email address.

  • Physical address (for shipping and service appointments).

  • Payment information (handled securely by third-party gateways; we do not store full credit card details).

3. How We Use Your Information 

We use your personal information to:

 

  • Process and fulfill your orders.

  • Communicate with you about your order status, delivery, and service appointments.

  • Schedule and confirm in-person installations and consultations.

  • Respond to your inquiries and customer service requests.

  • Send marketing emails or newsletters (if you have opted in).

  • Improve our website and services.

4. Sharing Your Information

We may share your personal information with:

 

  • Shipping and delivery partners (for order fulfillment).

  • Payment processors (for secure payment processing).

  • Service providers who assist us with website operations, analytics, or marketing (subject to confidentiality agreements).

 

We do not sell your personal information to third parties.

5. Cookies and Analytics

Our Site may use cookies, analytics tools, and similar technologies to improve user experience, analyze website traffic, and support marketing efforts. You may adjust your browser settings to refuse cookies; however, some features of the Site may not function properly.

6. Third-Party Services

Our Site may contain links to third-party websites or services, including payment providers and social media platforms. We are not responsible for the privacy practices or content of third-party sites.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights

Under PIPEDA, you have the right to:

 

  • Access the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Withdraw consent to receive marketing communications at any time (use the unsubscribe link in emails or contact us).

9. Security

We use administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us through the contact information provided on our Site.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Site after changes constitutes acceptance of the revised policy.

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